Privacy Policy
Last Updated: January 6, 2025
At Enduraxe Prime, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order for our products
- Create an account on our website
- Subscribe to our newsletter
- Contact our customer support team
- Participate in surveys, contests, or promotions
This information may include:
- Full name and contact information (email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Date of birth
- Order history and preferences
- Communications with our customer service team
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Operating system and device information
- Pages visited, time spent on pages, and links clicked
- Referring website addresses
- Geographic location data
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, send shipping confirmations, and provide customer support
- Communication: To send you important information about your orders, account updates, and promotional materials (with your consent)
- Improvement: To analyze website usage patterns and improve our products, services, and user experience
- Personalization: To tailor our marketing and advertising efforts to your interests
- Security: To protect against fraud, unauthorized transactions, and other illegal activities
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you. These providers include:
- Payment processors
- Shipping and fulfillment companies
- Email service providers
- Customer service platforms
- Analytics and marketing services
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how you interact with our website. Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security audits
- Access controls and authentication protocols
- Employee training on data protection
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your personal information
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected information from a child, we will delete it immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@enduraxeprime.com
- Phone: 1-800-ENDURAXE (1-800-363-8729)
- Mail: Enduraxe Prime Privacy Department, 123 Wellness Avenue, Suite 456, Los Angeles, CA 90001
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, and shared
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us at privacy@enduraxeprime.com or call our toll-free number.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.
Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.